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Corporate Fuels eLearn

Project Specs

Client Goals:

The project goal was to quickly on-board customer service representatives in the fuel industry to improve support for customers and sales agents across the industry.

My Contribution:

As the instructional designer I worked with subject matter experts (SMEs) in Europe, North America and South America. Through SME interviews I drafted, designed and developed a global eLearning module for new hire customer support centers providing needs assessment, storyboarding, design documents, prototyping, eLearning design and quick reference guides.

Project Completion:

One key to success for this eLearning project was virtual ‘instant messaging’. Through this creative assessment tool, participants were questioned by fictitious employees of the company in a mock Q&A format.

Try clicking through the sample module below.

Sample Module