The project goal was to quickly on-board customer service representatives in the fuel industry to improve support for customers and sales agents across the industry.
As the instructional designer I worked with subject matter experts (SMEs) in Europe, North America and South America. Through SME interviews I drafted, designed and developed a global eLearning module for new hire customer support centers providing needs assessment, storyboarding, design documents, prototyping, eLearning design and quick reference guides.
One key to success for this eLearning project was virtual ‘instant messaging’. Through this creative assessment tool, participants were questioned by fictitious employees of the company in a mock Q&A format.
Try clicking through the sample module below.